FAQ

How do you offer such low prices?
What is the online order process?
How will I know that my order has been successful?
Can I track the progress of my order?
Are my credit/ debit details secure with your online payments?
Which methods of payment do you accept?
Are there any hidden costs or fees?
Are prices inclusive of VAT?
Can I cancel or change my order?
Is the furniture fully assembled?
Do you have a showroom?
Can you send me a brochure?
What is your returns policy?

 

How do you offer such low prices?

As we are an online store we can offer you a better deal as you are buying direct. We don't have the same over heads as we don't have a showroom. The savings we make we pass directly on to you. An average sized furniture store around 10000 sq ft could quiet easily run up the following overheads:

 

Overheads for a furniture store 10,000sq ft
Rent 120,000
Rates 65,000
Sales staff x 5 125,000
Heating 6000 per annum
Electricity 4500
Advertising 45,000

 

Someone has to pay these bills and it is always the customer. All of these costs are built into the price on every item on sale in the furniture store.
With no showrooms and no shops to support the online retailer has massively smaller overheads and can afford to sell furniture ant discounted prices.


What is the online order process?

You can browse our online store by category, collection or search by keywords. If you see something you like then click "Add to shopping bag". You can then continue shopping and add additional items to your shopping bag if you like. When you have finished shopping you can the click on "shopping bag" on the top right hand corner of the screen.

From here you have the option to create an account. You can enter your details and a welcome email will be sent to you. Or if you already have an account with us you can log in. Then you proceed to our secure online payment screen. From here you can complete your purchase by entering your credit/ debit card details. You will then receive a confirmation email from us.


How will I know that my order has been successful?

Immediately after ordering, you will be taken to an order confirmation page which will summarize the order for you. You will also receive a confirmation email.


Can I track the progress of my order?

If you want to know the progress of your order please give us a call or drop us an email. If there are any issues Love Furniture will give you a call.


Are my credit/ debit details secure with your online payments?

Yes. Our sales are secured by SSL. Secure Sockets Layer (SSL), are cryptographic protocols that provide security for communications over networks such as the Internet. Also we don't store your credit/ debit card details on our system at any stage.


Which methods of payment do you accept?

We accept most major credit and debit cards. Please contact us for alternative payment methods. Cash on delivery is possible in certain circumstances.


Are there any hidden costs or fees?

No. At Love furniture the price you see on our website is the price you pay. VAT is included in the prices, there are no credit card fees, processing fees, administration fees and delivery of all items is included in the price.


Are prices inclusive of VAT?

Yes, all our online prices include VAT.


Can I cancel or change my order?

If you wish to change or cancel an order contact our Customer Service department via our contact page. You have the right to cancel up to the day before delivery. If after the goods have been delivered they have to be returned, Please refer to our Returns Policy.

Refunds for cancellations will be credited to the card used for the original payment and usually happens within 24hrs of cancellation, but can take up to 3 days.


Is the furniture fully assembled?

Some of our furniture comes flat packed. Love Furniture does offer an assembly service and can install the furniture in your home. Please give Love Furniture a call.


Do you have a showroom?

No. Love furniture does not have a showroom. Instead we prefer to pass on the savings to you directly.


Can you send me a brochure?

Our website is our brochure. In order to keep our costs and prices down we do not distribute brochures. Instead we're always updating our website to add new products and the best prices.


What is your returns policy?

In the unlikely event that you are dissatisfied with your product let Love furniture know.


If your items are found faulty or not as described on our website, on delivery please inform the Love furniture driver. Alternatively give us a call and will arrange pick up of the faulty item and give you a full refund.

If you are unsure about a purchase or change your mind please let our delivery personnel know on delivery. The items need to be in their original packaging. You have 7 days from delivery date to notify Love furniture if you want to return your product, however there will be a return charge deducted from your refund. The return charge is simply a pick up charge.

Love Furniture will not accept the products back if they have been used and are not in their original packaging.

Refunds for return items will be credited to the card used for the original payment. Once the goods have been returned to the warehouse and they have been inspected, a refund usually happens within 24hrs, but can take up to 3 days.