Hi Kathleen! Thank you for contacting us concerning this issue. At Love Furniture, we want to extend our sincerest apologies if you sees that we provided you with bad product. While we make every attempt to ensure that our products are in good condition, unfortunately some incidents can occasionally occur as we are only ordering some items direct to the supplier and we didn't anticipate that this would happen. Could you please send us a direct message along with your order details and we will check the status of this report and give you further updates there? We really appreciate your patience on this matter. Regards, Mark - Love Furniture.